Here’s the situation…
For nearly 50 years, Interaction Associates has been delivering workshops, facilitating meetings and consulting to individuals, teams and organizations to improve the way people lead, plan and collaborate to get work done. Until recently we conducted our work in various rooms around the world where people had gathered to learn, connect and solve problems. In the last few years, many of our clients have told us that they no longer intend to bring people together for learning experiences. Instead, they want to bring the learning to their employees through web-enabled collaboration platforms like WebEx® Zoom® and Adobe Connect®.
How do we re-design our programs so they can be delivered virtually?
If you’re among the nearly dozen subscribers to the UnstuckMinds Blog, you should know that simply answering the question above is like diving headfirst into quicksand. First, the question ignores the adaptive challenge faced by our veteran consultants being asked to facilitate virtually. I have previously written about the emotional impact of meeting our client’s requests to conduct virtual training. Secondly, the question contains two of the question traps I’ve written about: The question includes a veiled solution and is framed too narrowly.
I used the example of re-designing for virtual learning at a recent workshop to illustrate how the way we frame our questions can misdirect us. The purpose of the workshop was to teach leaders how to ask better questions using the Unstuck Minds Method. When I applied the method to transform the challenge into a better question, I developed an insight into an aspect of the situation we have not been paying attention to – more on that in a moment.
The Unstuck Minds Method synthesizes four well-researched thinking systems: strategic thinking, systems thinking, social network analysis and design thinking; it’s like the Justice League of thinking systems. Each dimension of the method applies a corresponding thinking system in pursuit of new information, new insights and new options. Each thinking system brings its corresponding “superpower” to rescue us when we get stuck.
|Contextual Inquiry||Strategic Thinking||Reduce the risk of missing something important|
|Critical Inquiry||Systems Thinking||Avoid solving the wrong problem|
|Collaborative Inquiry||Social Network Analysis||Make it easier for people to take concerted action|
|Creative Inquiry||Design Thinking||Increase the novelty of our options|
Using the Unstuck Minds Method on the example of virtual training that I brought to the workshop led me to a useful insight. Face-to-face leadership development workshops meet two distinct kinds of needs, a “connection” need and a “development” need. Technology opens up options for meeting the development need, but often at the expense of the connection need. Bringing people together for traditional classroom learning experiences is not just about the transfer of knowledge, skills and tools. Organizations benefit from the cross-boundary exchange of ideas and the strengthening of social networks when diverse groups share an experience together.
With respect to the development need, technology overcomes one of the most persistent disadvantages of traditional classroom learning experiences. Those of us who facilitate development workshops can never be certain that what people learn in the classroom will translate into behavior change on the job. Technology makes it possible to equip leaders with the tools and skills they need without taking them “offline” to learn them. For example, before I conduct an important and potentially contentious meeting, I’d love to access a checklist and a video on my smart device and maybe schedule quick FaceTime interaction with a coach rather than find the relevant tools in the participant manual gathering dust on my bookshelf.
When you tease apart the connection need from the development need, you end up with two different questions. Instead of asking, “How do we re-design our programs so they can be delivered virtually?” We could be asking:
- How might we help out clients create transformative experiences that enhance and sustain cross-boundary collaboration?
- How might we help leaders access tools and expertise when they need it most?