Unstuck Minds Question Catalogue

Challenge questions developed during Unstuck Minds working sessions and coaching conversations

Managing Performance and Developing Capability

Quicksand Question:

How do we get our leaders to be more agile and adaptable?

Unstuck Minds Question:

How do we help our leaders develop strategies to react and respond to conditions of uncertainty and complexity?

___________________________

Quicksand Question:

How might we get our agents to cross-sell our insurance products?

Unstuck Minds Question:

How might we help our agents be seen as their neighborhood’s trusted expert on the costs of loss, damage and injury?

___________________________

Quicksand Question:

How do we get our managers to conduct regular coaching conversations with their employees?

Unstuck Minds Question:

How might we help our employees realize their potential?

___________________________

Quicksand Question:

How do we enhance leadership accountability around engagement across the organization?

Unstuck Minds Question:

How might we translate our engagement survey results into sustainable behavior change?

___________________________

Quicksand Question:

How can the finance organization get better at giving and receiving feedback?

Unstuck Minds Question:

How do we help emerging finance leaders get the support they need for career growth?

Quicksand Question:

At the conclusion of an alignment conversation: Are we agreed?

Unstuck Minds Question:

What are you going to do next?

Working with Customers

Quicksand Question:

How do we stop firefighting and stick to a plan?

Unstuck Minds Question:

How might we better predict customer needs and priorities?

___________________________

Quicksand Question:

How do we staff up for an opportunity we don’t yet have?

Unstuck Minds Question:

How might our staffing processes better accommodate changing customer requirements?

___________________________

Quicksand Question:

How do I get a real-time look at items a plant carries?

Unstuck Minds Question:

How do we align our inventory structure to support the needs of our customers?

Strategy and Organizational Design

Quicksand Question:

How do we accelerate readiness for key organizational roles?

Unstuck Minds Question:

How do we make our organizations less dependent on an individual’s talent and experience?

Quicksand Question:

How should we leverage social media to market our products and services?

Unstuck Minds Question:

How do our future, best customers currently form impressions about a company’s brand?

Societal Issues

Quicksand Question:

How do we get the county’s family violence council to share responsibility with us for setting direction and taking action?

Unstuck Minds Question:

How might we support efforts in our county to reduce family violence?

___________________________

Quicksand Question:

How do we get health plans to pay for massage and acupuncture?

Unstuck Minds Question:

How might we make it easier for people suffering from chronic pain to explore and access alternative therapies?

___________________________

Quicksand Question:

How do we even the playing field for disadvantaged populations?

Unstuck Minds Question:

How might we make it easier for people to recognize and lessen the effects of their unearned advantages?

___________________________

Cross-Functional and Cross-Regional Challenges

Quicksand Question:

How do I influence my business partners to manage their physical records?

Unstuck Minds Question:

How might we help our business partners feel comfortable using the records management process?

___________________________

Quicksand Question:

How do we get users to keep their software up to date?

Unstuck Minds Question:

How do we help users prepare for software transitions?

___________________________

Quicksand Question:

How do we help our sales team embrace our legal processes in a way that helps us scale?

Unstuck Minds Question:

How can we reduce friction in the contract renewal process to expedite deal closure?

Internal System or Process Issues

Quicksand Question:

How do we get users to keep their software up to date?

Unstuck Minds Question:

How do we help users prepare for software transitions?

___________________________

Quicksand Question:

How do we get enough qualified resources to fulfill our commitments?

Unstuck Minds Question:

How can we help our product managers keep their promises to our customers?

___________________________

Quicksand Question:

Should we distribute or centralize our product testers?

Unstuck Minds Question:

How might we help testers confidently approve products without creating dissatisfying delays?

___________________________

Quicksand Question:

How can we increase the retention of our most valuable sales force members?

Unstuck Minds Question:

How can we help sales force members develop working relationships, achieve their goals and feel in control of their processes?

___________________________

Quicksand Question:

How do we standardize our intern program?

Unstuck Minds Question:

How might we help our most promising interns build working relationships with hiring managers?

Diversity, Inclusion and Equity Issues

Quicksand Question:

How do we track and measure diversity data in the recruiting process?

Unstuck Minds Question:

How might we learn about the efficacy of our diversity recruiting efforts?

___________________________

Quicksand Question:

How do we even the playing field for disadvantaged populations?

Unstuck Minds Question:

How might we make it easier for people to recognize and lessen the effects of their unearned advantages?

___________________________

Other

Quicksand Question:

What’s my new job?

Unstuck Minds Question:

How would you describe the value I bring to our customers in my new role?

___________________________

Quicksand Question:

How do I get my daughter to keep her bathroom clean and organized?

Unstuck Minds Question:

How do we reduce the amount of nagging at home?